Q1: Can you give me a better price? / Is this your final offer?
A1: We fully understand your desire to get a better price! Our quotation is based on [value points, such as: quality assurance, service system]. If you really need to make adjustments, we can provide [Option A/B]. Which approach do you prefer? We can arrange the connection for you right away.
Q2: Do you have any certifications?
A2: Yes,we have full certifications for our products,such as CE FCC UL GS KC KCC PSE EAC...
Q3: What’s the lead time? / Can you deliver sooner?
A3: That’s a good question,the lead time is one of our adavantage,for the regular products our lead time is 3-7 days，for customized products our lead time is 15-30days.
Q4: What kind of payment do you accept?
A4: We accept TT,WU,Paypal，we also accept online payment
Q5: What’s your MOQ? Can I order a smaller sample first?
A5: For our regular products we usually have no MOQ，for customized products the MOQ is 500PCs，we can provide you free sample for test
Q6: What if the products are defective? / Do you offer warranty?
A6: Thank you for your concern about quality! We have strict control over product quality and have formulated a complete after-sales policy as follows:
1.Defect Prevention: Quality Control Measures (Build Trust)
Full-process Quality Control: All products go through
3 Quality Inspection Procedures (incoming raw material inspection → in-production sampling inspection → finished product full inspection), and are accompanied by
Quality Inspection Report (which can be provided along with the goods).
Defect Rate Promise: The defective rate of our regular products is controlled at ≤0.1% (can be adjusted according to the actual industry situation), and that of customized products is ≤0.3%. If the proportion exceeds this, we will assume full responsibility.
Q7: What shipping methods do you use? / Can I track the shipment?
A7: We offer multiple options (sea/air/express) to compare delivery time and price;
Shared logistics tracking number, recommended to use general query platforms such as 17 Track
Q8: Can you customize the logo/design/packaging?
A8: Can you customize the logo/design/packaging?
Q9: How long have you been in this industry? / Can you share client references?
A9: We’ve been in this industry for more than 20 years,we have rich experiences.
